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Grouped by where you are in the trip, not by which team owns them.
Before You Go
How do I get from the lot to the terminal?+
A shuttle runs to Seattle–Tacoma International. You choose whether you need it in each direction when you book, and you can change that up until drop-off.
I can't find my confirmation email+
Use Resend Confirmation above and it goes to the address on the booking. Your confirmation code is shown there too.
How does EV charging work while I'm away?+
Charging is available on site and built around how long cars sit during a trip. Tell us at drop-off if you want your car charged.
Changing Your Booking
Can I change my dates after booking?+
Yes, from your reservation — no need to contact anyone. If the new dates cost more you pay the difference; if they cost less the difference goes back to your card.
What does it cost to cancel?+
Nothing, if you cancel more than 24 hours before your drop-off time. Inside 24 hours there is a $35 cancellation fee and the rest is refunded to the original card.
My flight is delayed — will I lose my spot?+
No. The lot is accessible around the clock, so a late return does not cancel your reservation. If the delay runs past your pick-up time, extend the booking so the price matches the stay.
Money
Where is my receipt?+
Every reservation has one under your bookings, and it re-sends with your confirmation. Refunds appear on the same reservation, so one page shows what was charged and what came back.
I was charged more than I expected+
Changing dates or adding the shuttle adjusts the price, and each adjustment is listed separately on the reservation. If the total still looks wrong, start a chat below with your confirmation code — we can see the same breakdown you can.
Still Stuck?
Nothing above solved it — here is how to reach a person.
Chat With Us
Fastest for anything about a live reservation. We can see your booking once you are signed in.
Email Us
Best for receipts, disputes, and anything with an attachment. Include your confirmation code.